Significant Problems with Recent Jersey Order
Dear Quanshou,
I hope this message reaches you in good health. I'm reaching out to discuss some serious issues regarding the recent jersey order placed with your company.
Firstly, the order arrived late, causing significant inconvenience and disruption to our event held on May 4 & 5, 2024. This delay severely impacted our preparations and overall experience.
Moreover, upon receiving the jerseys, it was evident that several errors occurred. The sizes provided were incorrect for the children, despite clear specifications for three different sizes, leading to dissatisfaction and discomfort among the participants.
Furthermore, one of the jerseys had a misspelled name, which reflects poorly on your company's quality control procedures. Such errors are unacceptable, particularly for a professional event.
Your proposed solution of only refunding the cost of the incorrectly spelled name is inadequate. The cumulative effect of late delivery